Contact Us
Got a question about how we rank online casinos, spotted something out of date, or just want to flag a free spins offer that's changed its terms? This page tells you how to reach us and what we can actually help with.
What we can help with
Casino Ireland is an independent review and comparison site for online casinos available to players in Ireland. We're happy to hear from readers on things like:
- Corrections to a bonus offer, wagering requirement or free spins term you've noticed has changed
- Questions about how a specific casino on our list handles deposits, withdrawals or payout times
- Feedback on a review, comparison table or ranking
- Suggestions for an online casino you think deserves a look
- General queries about how we assess and rate sites
What we can't help with
We're a review and comparison site — we don't operate any casino, hold player funds, or process deposits and withdrawals. That means we're not able to help with:
- Account issues, verification (KYC) problems or login trouble at a specific casino
- Disputes over a bonus, free spins credit or a withdrawal that hasn't arrived
- Closing or self-excluding from an account
- Refunds or chargebacks on money deposited with an operator
For any of the above, the casino's own customer support team is the right first port of call — most Irish-facing sites offer live chat, email or a help centre for exactly this. If you're worried about your gambling habits or those of someone close to you, our Responsible Gambling page has support resources and practical steps to consider.
Before you get in touch
A lot of common questions are already answered elsewhere on the site, so it's worth a quick check first:
- Curious how we score and rank operators, including where free spins and bonus terms factor in? See our review methodology, covered on the site's ranking pages.
- Want to know more about who runs Casino Ireland and why we do this? Head to About Us.
- Playing from outside the usual regulated space, or researching sites that operate under different licensing arrangements? Our Non Gamstop Casinos UK 2026 – Top Rated Sites Reviewed page covers that territory separately.
- Reading the fine print on how our site works, including our affiliate relationships and content standards? That's in our Terms and Conditions.
How our reviews and offers stay accurate
Free spins packages, welcome offers and deposit bonuses change often — operators adjust minimum deposits, spin values, wagering multiples and expiry windows without much notice. When a reader tells us a term has moved on from what we've published, we check it against the operator's own site and update the listing. This applies across the board, including the casinos featured at the top of our rankings such as Lukki, Vegasnow and BetNinja. If you've spotted a discrepancy on any offer, that's genuinely useful to us — tell us what you saw and where.
A note on how we're funded
Casino Ireland may earn a commission when a reader signs up with a casino through a link on this site. That arrangement doesn't buy an operator a better rating or a higher position in our tables — commission and ranking are kept separate, and every review still needs to hold up on its own merits, including the drawbacks. Getting in touch to question a ranking or challenge a claim we've made is entirely welcome.
Getting a response
We read every message that comes in, though as an independent review site we're a small team and can't promise an instant turnaround. Being specific helps: name the casino, the page you were looking at, and what you noticed — that's far easier for us to check than a general query. If your message concerns an active account or a live withdrawal issue, contact the casino directly as well, since only they can access your account details.